Privacy Policy
Last updated: May 22, 2026
This Privacy Policy describes how Aegara AI ("we", "us", or "our") collects, uses, and protects your information when you use our platform, APIs, and related services (the "Service").
1. Information We Collect
Account Information: When you register, we collect your company name, email address, and a hashed version of your password. We never store passwords in plain text.
Observability Data: When you integrate the Service, your AI systems send event data (AI Action Events) to our platform. This data includes action primitives (READ, WRITE, TRANSFORM, CALL, STORE, ROUTE), metadata, and trace information as defined by your integration.
Usage Data: We automatically collect information about how you use the Service, including API call volume, timestamps, and feature usage.
2. How We Use Your Information
| Data Type | Purpose |
|---|---|
| Account info | Authentication, account management, service communications |
| Observability data | Providing the core Service - dashboards, traces, analytics |
| Usage data | Improving the Service, capacity planning, abuse prevention |
3. Data Isolation
Each customer's data is strictly isolated by organization ID. Your observability data is not accessible by other customers. API keys are scoped to your organization and cannot access data belonging to other organizations.
4. Data Security
We implement industry-standard security measures to protect your data:
- Passwords are hashed using scrypt with random salts
- Authentication tokens are signed with HMAC-SHA256
- API keys are securely generated and can be revoked at any time
- All connections in production use HTTPS/TLS encryption
- Rate limiting protects against brute-force attacks
5. Data Retention
We retain your account information for as long as your account is active. Observability event data is retained according to your plan's retention period. You may request deletion of your account and associated data by contacting us.
6. Data Sharing
We do not sell, rent, or share your personal information or Customer Data with third parties for marketing purposes. We may share data only in the following circumstances:
- Service providers: With trusted providers who help us operate the Service (e.g., hosting, email delivery), bound by confidentiality obligations
- Legal requirements: When required by law, regulation, or valid legal process
- Safety: To protect the rights, property, or safety of Aegara AI, our users, or the public
7. Cookies and Website Analytics
Essential cookies. We set HttpOnly authentication cookies that are required for secure session management when you sign in to the portal or admin panel. These cookies do not leave your browser and are not shared with any third party.
Website visitor analytics. We use Google Analytics 4 on the public aegara.ai website to understand visitor traffic (pageviews, referrers, country, device class). GA4 sets first-party cookies in your browser (the _ga family) for this purpose. You can opt out of GA4 at any time using Google's opt-out browser add-on.
What we do NOT do. We do not use advertising cookies, retargeting pixels, or cross-site tracking. We do not combine website visitor analytics with Customer Data (the AI Action Events you send through our SDK, LangChain handler, Direct API, or Proxy). Visitor analytics is purely for understanding aegara.ai traffic; Customer Data lives in your organization's isolated tenant and is never analyzed for marketing.
8. Your Rights
You have the right to:
- Access the personal information we hold about you
- Correct inaccurate personal information
- Request deletion of your account and data
- Export your observability data via our API
- Revoke API keys at any time through your portal
9. Children's Privacy
The Service is not directed to individuals under the age of 16, and we do not knowingly collect or sell the personal information of children under 16. If you believe we have inadvertently collected such information, contact us and we will delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the Service. The "Last updated" date at the top of this page indicates when this policy was last revised.
If you have questions about this Privacy Policy or our data practices, get in touch.